Requesting New Work

If your agency turned on Request Work for you, the fastest way to ask for a new service, a one-off task, or a change to ongoing work is the form at /request-work.

How it works

1. Sign in to your portal.
2. Click Request Work in the sidebar (or visit /request-work directly).
3. Pick the type of work:
   • A new service (with a short menu of what the agency offers)
   • A change to ongoing work (e.g. "pause posts for the next two weeks")
   • Something custom (free-text description)
4. Add details — be as specific as possible. If there's a deadline, mention it.
5. Attach files if useful (a reference image, a competitor's link, a screenshot).
6. Click Submit.

What happens next

• The agency receives your request as a new case in their inbox.
• Someone usually responds within one business day with either:
  • A confirmation that the work is starting, or
  • A short message asking for clarification, or
  • A quote if it's an out-of-scope add-on.
• You'll get an email when the case status changes.

Following up

You can check the status any time by going to My Cases in the sidebar — your request will appear there with its current state (New → In Progress → In Review → Closed). Use the case's Messages tab to chat with the agency about it.

Tips

• One request per case. If you've got three unrelated asks, submit three requests. It helps the agency triage and bill correctly.
• Be honest about urgency. "ASAP" loses meaning if everything is ASAP. If it can wait until next week, say so.
• Don't include sensitive personal data (SSNs, full credit card numbers, passwords) in the description or attachments. If the agency needs that, they'll set up a secure channel.

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