Local Visibility Lab — User Guide

Welcome. This guide is for everyone who uses the platform, not just engineers. It is organized by who you are and what you are trying to do.

If you are not sure where to start, pick the role that best describes you:

If you are…	Start here
A small business owner whose agency manages your Google Business Profile	End-User / Customer Guide
The owner of an agency using Local Visibility Lab to manage your clients	Org Owner Guide
An agency partner reselling the platform under your own brand	Agency Partner Guide
A team member at an agency (admin, member, viewer, or service provider)	Getting Started then the Features section
A platform administrator (Local Visibility Lab staff)	Admin Guide

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Table of Contents

Getting Started

• Creating Your Account
• Signing In
• Understanding Roles & Permissions
• Tour of the Dashboard
• Glossary

For End Users (Customers of an Agency)

• Your Customer Portal
• Approving Posts Your Agency Sends You
• Uploading Photos for Your Profile
• Filling Out Onboarding Forms
• Viewing Your Reports
• Paying Invoices & Managing Your Subscription
• Requesting New Work

For Org Owners (Agencies)

• Quick Start (30 min minimum viable setup) — read this first if you just signed up
• New Agency Playbook (full walkthrough) — sequenced Day 1 → Week 2 onboarding plan with checklists
• Setting Up Your Organization
• Inviting & Managing Your Team
• Restricting Team Members to Specific Businesses (Scoping)
• Adding Your First Business & Profile
• Connecting Google Accounts
• Connecting Social Media Accounts
• Choosing & Changing Your Plan
• Brand Profiles (Voice, Colors, Logo)
• Shared Libraries
• Settings Reference

For Agency Partners (White-Label / Reseller)

• What "Agency Partner" Means
• Setting Up Your Storefront
• Custom Domains (White-Labeling the App)
• Stripe Connect — Getting Paid
• The Service Marketplace
• Service Catalog & Pricing
• Referrals Program
• Profit Distribution

Feature Reference

• Google Business Profile Management
• Profile Monitoring & Status Alerts
• Reviews
• Content Calendar
• AI Post & Image Generation
• Approval Workflows
• Reports
• Cases (CRM)
• Contacts
• Businesses & Profile Groups
• Tasks
• Messages
• Social Syndication
• Integrations
• Onboarding Intake Forms
• Public Photo Upload Links

Admin (Platform Staff)

• Platform Admin Overview
• Pricing & Plan Catalog
• Platform Config
• Stripe Connect Operations
• Failed Jobs Dashboard
• Onboarding Stalls Triage

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Conventions Used in This Guide

• Bold marks UI labels you'll see on screen (buttons, fields, page titles).
• Inline code marks technical names — route paths, models, or terms that map directly to URLs.
• Screenshots are illustrative; your view may differ slightly depending on your role and plan.
• Where a feature is gated by a plan, role, or feature flag, the doc page will say so at the top.

Getting Help

• In-app: Help → Support Chat (lower-right) for real-time questions.
• Email: support@localvisibilitylab.io
• For agency partners: your dedicated account contact.